That’s how long I’ve been on the phone with Continental Airlines, most of the call consisting of three horrible Muzak songs and lots of tips on how I can save time and money with Continental (my favorite part is when they tell you “If you can’t figure out how to check yourself in online, get your kid to do it for you!”). I’ve been on this call because my manager had to buy a ticket at the airport a few weeks ago and somehow didn’t get a receipt, and I called last week to request it (I didn’t have to wait last week. . . hmmmm. Conspiracy?). Her card has been charged for it (because of course it’s not free) but I haven’t been sent it yet - they were supposed to either e-mail or fax it, and I think I said fax. So now, I wait and wait and wait. The sad part is, I’m probably going to have to call another department to get the confirmation number from my request, as I thought I wrote it down but I can’t seem to find it - there’s one number that I think is correct but for some reason I’ve crossed it out, but that might have been collateral damage from when I was crossing something else out and not paying attention. But if it’s not correct, and I’m thinking it’s not because now it’s 75 minutes, I’ll have to call the other department, and then call this department back, and then wait another huge amount of time just in order to get the receipt sent to me so my manager doesn’t get hit with an extra charge from AmEx.
I put 49% of the blame on my manager for not getting the fricking receipt in the first place, 49% of the blame on Continental for not making this process much easier and faster, and 2% on me, for not keeping better track of the confirmation number that would have made this ordeal a little faster.
Actually, I think it should be 99% of the blame on my manager for not getting me a receipt (what was she thinking??? She knows how stupid our expensing system works!), .99999999% of the blame on Continental (this should still be a lot easier than it is), and .00000001% of the blame on me.
The girls in the other cubes are laughing at me.
Sadly, as horribly annoying as it is, it’s more interesting than the nonsense I have to do this afternoon - copy some CDs and print a whole bunch of crap off of some website.
OK. Done with the first call. I do have to make the others. I’ll be right back.
* * * * * * * * * * * * * * * * * * * * *
Well then. I had to redial about 20 times to get through to the refunds department, and another 5 minutes once I finally got through in order to get the woman to understand what I was looking for, but she found the confirmation number. I called the first number back, only waited 8 minutes to speak to someone, and they looked up the confirmation number and told me, “I’m sorry, it’s still being processed”.
Nothing like wasting two hours for nothing. Hooray!
As it turns out, I don’t have to copy those two CDs - they are the same thing, and she wants a copy here and a copy shipped to her home office. I can’t believe she didn’t realize they’re the same thing. She really is a dingbat sometimes.
Especially when she doesn’t get receipts. Bah.